OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
94 ratings and 63 comments received in the last 90 days.
29 March 2024
Excellent customer service. Good communication and attention to detail.
25 March 2024
The delivery was delayed but James kept regular contact with updates
21 March 2024
Great people to deal with, Jake communicated everything in a timely manner
16 March 2024
The staff were helpful and accommodating.
12 March 2024
The whole experience was so easy thanks to Toby
28 February 2024
Well looked after by James Goodes in Hindhead
25 February 2024
The process was very smooth and upon arrival everything was organised and up to date.
23 February 2024
The week leading up to the handover was poor as was the physical delivery of my new car. It was not clean there was no wow or excitement that you normally Experience with a new car. Plus due to errors I was left vulnerable for two days
23 February 2024
I've got the car I wanted at a price point that I was happy with. Great service and attention to my needs.
18 April 2024
Nice to see a return to good customer service
18 April 2024
Very speedy, communicative and pleasant (Liam)
16 April 2024
After my oil change the car was given a lovely car waxh
16 April 2024
Unreasonable pricing for small items like wash fluid which did not need adjusting.
13 April 2024
As above
13 April 2024
All ok
12 April 2024
Service desk and service of car was great
10 April 2024
It was easy to arrange a date to suit me. Having a courtesy car meant I wasn't relying on a lift and I could make use of the day.
09 April 2024
There were no surprises
08 April 2024
Fast appointment and when my car needed to stay in they found a loan car for me.
17 April 2024
I received great Service at the mini centre. Toby Green was professional and very knowledgeable. I initially enquired about a used mini and came away with a brand new one instead!! He responded to my questions swiftly and was very polite.